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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience was positive. I brought my vehicle in for a gear shift repair, and it took about 30-45 minutes. The cost was covered under warranty, and I received paperwork with the service. The staff there treated us great and showed us where the coffee was and everything. Currently, when I turn on my lights the dash lights do not come on.

     

    10/30/2008

     
    Positive Comment

    I own a 2000 Ford Expedition. I brought it in for a noise under the front passenger fender. It was there for an hour and a half or two hours and the service was covered. I am going back next week for the same problem though. The staff there was fine and the experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. I brought my car in because when I bought the car the locks on either door didn`t work. After it being there all day I was informed I had to bring it back because it needs new door handles. It was under warranty. I did not get paperwork. I was disappointed in the staff because I still can not lock my doors. I have to make another appointment. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 1999 MAZDA B2500. I took in my car for the windshield wiper turning the blinker. The overdrive doesn`t work becuase the light never comes. The work was done same day. The work was covered and I did get paperwork. The car kinda hurts me becasue the cab is so small. My leg goes numb. The staff was pretty cool. My experience was positive.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 1999 Volkswagen Beetle. My salesperson was a white male with the second office and he was fine. The water light goes on and off and the check engine light was on when I got the car. Those problems are the only ones with the car. It took a couple hours to get approved. Overall, my experience was neutral because there could possibly be serious issues with the car.

     

    10/30/2008

     
    Positive Comment

    I own a 2007 Ford Taurus. Paulie was my salesperson. The customer service I received was real good. It took a couple of hours for me to be approved. The car was clean and in good condition when I received it. I am having problems with the door panel falling off and the hose to the windshield washer fluid is busted. My overall experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 1998 Buick Century. Overall my experience was positive. I brought my vehicle in because it was overheating and it took an hour to get it back. It was under warranty and I got a receipt. The staff did a good job with me. I am having electric problems with the windows and also the heat sometimes is on even when I have it turned off.

     

    10/30/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. My overall experience was positive. I took my car in for a new radiator. It took 3 days to get fixed. I did recieve paperwork and a receipt. The staff was great. There are no problems with my car as of now.

     

    10/30/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE Intrigue. Matt was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good condition when I received it. It took not even a hour for me to be approved for the vehicle, nad the vehicle needs sparkplugs bad now. The staff was pretty good, and overall I would rate this experince positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. Overall my experience was positive. I was approved for the car the same day. The car was in ok condition when I got it, but I need to take it to the service center because the radio/cd player doesnt work. My salesperson was Jake, and he was fine.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2003 Pontiac Grand Am. My overall experience was neutral due to me having my car for one week and it had a dead battery. My vehicle was clean inside and in a good running condition when I first got it. However, with one week of having my vehicle I had a dead battery. Lawana was my salesperson and she was fine. I was approved for my car the same day.

     

    10/30/2008

     
    Positive Comment

    I own a 1998 Buick Century. Overall my experience was positive. I brought my vehicle in for an oil change, and it took less than an hour to complete. The cost was covered under warranty, and I received paperwork with the service. The staff there treated me good, and there are no current problems with the vehicle.

     

    10/30/2008

     
    Positive Comment

    I own a 1999 Ford Windstar. Overall my experience was positive. My salesperson was Kim, and he provided good customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day. Currently, the check engine light is on.

     

    10/30/2008

     
    Positive Comment

    I own a 2004 Chrysler VOYAGER. My overall experience was positive. I took my car in for a passenger side visor. I actually installed it myself. But it took a week to get the part. It was under warranty. I did recieve paperwork. The staff`s service was great. There are no problems with my car now.

     

    10/30/2008

     
    Positive Comment

    I own a 2002 SATURN VUE. My overall experience was positive. My vehicle was clean inside when I first got it. I already have an appointment to bring the car in. The staff overall was great. I was approved for my vehicle the same day.

     

    10/30/2008

     
           

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